Returns And Refunds

1. Not as described

We have never had an issue with an item being significantly different from its description, but if this ever does happen, we are more than happy to cover the return postage and offer you a full refund or an exchange for another piece.

Message us within 14 days of your order arriving, with a photo of the problem, and we will sort it from there.

2. Sizing and fit

Returns are not accepted for sizing or fit issues, which is why we actively encourage asking for any measurements prior to purchase.

The pit to pit measurement is included as standard on every listing and is the best indicator of whether a garment will fit. Please do not hesitate to request any more measurements as I am more than happy to oblige to ensure the item fits just right.

3. Your legal right to cancel

If you are a consumer in the UK, the Consumer Contracts Regulations give you the right to cancel an online order within 14 days of receiving it, for any reason at all, and to return it for a refund of the item price.

Nothing on this page takes that right away. Where you cancel under these regulations rather than because the item was not as described, you cover the cost of return postage, and the item must come back to us in the same condition it went out in, unworn and with any tags still attached.

4. How to start a return

Message us on WhatsApp on 07847 952230, on Instagram at @jm.saless, or email ja***@******ss.com. Include your order number and tell us what the problem is.

Please do not send anything back before speaking to us, so that we can give you the right return address and make sure it is tracked.

5. Refunds

Once the item is back with us and we have checked it over, we will refund you to the original payment method within 14 days.

Where the return is because the item was not as described, we refund the original postage as well as the item price, and we cover the cost of sending it back.

6. Faulty items

Almost everything we sell is pre-owned, and any wear or marks are described on the product page. That described wear is not a fault.

If a genuine fault appears that was not described, get in touch and we will put it right.

7. Items bought on Tilt or in-store

This policy covers orders placed through this website. Pieces won on Tilt are covered by Tilt’s own buyer terms, and in-store purchases are made having seen and handled the piece in person.

8. Contact

WhatsApp 07847 952230, Instagram @jm.saless, or email ja***@******ss.com. You will get a reply directly from me.